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Roadside Vapes gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund within 14 days of original purchase.
For safety and sanitary purposes, we do not accept returns on the following items: E-liquids, RBA, RDA, tanks, cartomizers, cartridges, atomizers, and rechargeable batteries.
If packages are opened or used but not defective, we WILL NOT accept them back under any circumstances and they are not subject to a refund.
For unopened, unused items, there is a 20% restocking fee. For manufacturer defects on the original item, there no restocking fee.
If you would like to submit a request for refund, replacement or exchange, please contact our customer service department by email at firstname.lastname@example.org. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASON for the return. If the return is approved, you will receive further instructions on returning the package. A replacement is shipped only after we receive the defective item and the return is approved.
For order cancellation requests, click “Contact Us” on our website ASAP with the title “Cancel Order #” in the Subject field. Once the order has been shipped, we will not be able to cancel it.
DOA and Wrong Items
All Dead on Arrival and Wrong Item claims must be reported to us within 48 hours from the time of delivery. Scratches and discoloration are considered normal wear and tear and are not covered under our warranty.
Return Shipping Costs
You are responsible for the cost of shipping an item to us. After we receive your item and approve a return, we will ship a replacement to you at no charge or issue a refund at your request. ALL SHIPPING CHARGES ARE NON REFUNDABLE.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers. If you have any questions about compatibility please do your research or ask before placing your order. We will not accept returns due to incompatibility.
When approved, refunds will be issued only to the original payment card.